Service

After Sales

2025-02-05

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After Sales

The after-sales service of wooden lamps usually includes product warranty service, troubleshooting and repair, after-sales consultation and technical support, as well as quick response and efficient problem-solving. The following is relevant information about after-sales service for wooden lighting fixtures.

After sales service content

warranty service

Wooden lamps usually have a one-year warranty period for product quality under normal use.

Troubleshooting

if there are quality problems or malfunctions with wooden lighting fixtures, the after-sales service team will respond quickly

technical support

Providing thoughtful after-sales consultation and technical support, customers can contact the after-sales service team through phone.

efficient problem-solving

We value the timeliness of customer issues, and will respond within 24 hours after receiving feedback from customers.

After sales service process

Customers will receive a purchase voucher when purchasing the product, please keep it properly for use in case of after-sales service needs.

Troubleshooting and Maintenance

The after-sales service team will communicate with customers and develop corresponding solutions based on the situation. When confirming the need for repair, professional technicians will be assigned to provide repair services to customers. If the problem cannot be solved through repair, corresponding after-sales return and exchange services will be provided according to the product warranty policy.